Results for User Centered Design

There are 56 resources for User Centered Design in the library.

Articles and Papers

A User-Centered Approach to Designing a New Top-Level Structure for a Large and Diverse Corporate Web Site
by Wayne Neale, Prasad Prabhu, Jack Yu (1998)
Subject: User Centered Design
Language: English
Abstract: This paper describes the user-centered approach utilized in the design of Kodak's web site. The authors discovered that combining the knowledge gained from a variety of data collection methods was critical to understanding and defining web site user requirements. An online preview and survey were useful tools for assessing user acceptance of the new designs.

Ambient Signifiers: How I Learned to Stop Getting Lost and Love Tokyo Rail
by Ross Howard (9/19/2006)
Subject: Information Architecture - General, Interface Design, Navigation
Language: English
Abstract: When navigating a complex system - be it a website or a large transport network - it is easy to get lost. Ross Howard points out how subtle signifiers can make a big difference.
Note: Boxes and Arrows

Change It Up!
by Mandy Lowey (1/16/2006)
Subject: Content Management, Information Organization, Interface Design
Language: English
Abstract: Not every upgrade comes with a big budget, so you have to work with what you have. Here are a couple of ways you can work with an existing UI to give it a new look and a new function.
Note: Boxes and Arrows

Clarifying Search: A User-Interface Framework for Text Searches
by Don Byrd, W. Bruce Croft, Ben Schneiderman (1997)
Subject: Interface Design, Searching
Language: English
Abstract: This paper proposes a new framework for the user interface design of text searches. The purpose is to improve users' learning rate, comprehension, and task control.

Cognitive Psychology & IA: From Theory to Practice
by Jason Withrow (2003)
Subject: Cognitive Science, Information Design, User Centered Design
Language: English
Abstract: This article explores the commonalities between cognitive psychology and information architecture. The four topics of mental categories, visual perception, memory, and learning are examined in detail.

Designing for Information Foragers: A Behavioral Model for Information Seeking on the World Wide Web
by James Kalbach (2000)
Subject: Information Science, Information Seeking Behavior, User Centered Design
Language: English
Abstract: This paper explains and elaborates a behavioral model for understanding how people look for information on the Web. The first half briefly reviews a wide range key research to provide a broader context for understanding human information seeking behavior and a starting point for further exploration. The second part proposes a model for organizing design ideas based on this research.

Designing Web Applications
by Margaret M. Meehan, Hal Shubin (1997)
Subject: Interaction Design, Navigation, User Centered Design
Language: English
Abstract: This paper discusses several common navigational problems and techniques for avoiding them in designing Web applications. Although the focus is on applications rather than on purely informational sites, you can use these guidelines for designing anything on the Web.

Dogmas are Meant to Be Broken: An Interview with Eric Reiss
by Liz Danzico
Subject: Information Architecture - General, User Centered Design
Language: English
Abstract: Is there a need for a Strunk and White of usability principles? Boxes and Arrows talks with Eric Reiss about sites designed by the neighbor kid, how we did not get Web 1.0 right, and the Web Dogma of 2006.
Note: Boxes and Arrows

Enemies of Usability
by Peter Morville (10/14/2002)
Subject: Business Context, User Centered Design
Language: English
Abstract: Believe it or not, we are winning the war for a more usable universe of products, software and systems. Over the past decade, we have seen huge usability improvements, from cell phones to accounting software to web sites.
Available Translations:
Italiano at iainstitute.org/it/translations/000195.php
Português at iainstitute.org/pt/translations/inimigos_da_usabilidade.php

Icon Analysis
by Steve Queen (7/24/2006)
Subject: Cognitive Science, Interface Design, Visual Design
Language: English
Abstract: Icons that are difficult to tell apart can lead to disastrous consequences. Queen shows us how studying the way the human visual system encodes information can lead to more effective icon design.
Note: Boxes and Arrows

Information Architecture Meets Usability
by Bruce Stewart (2003)
Subject: Expert Opinions, Information Architecture - General, User Centered Design
Language: English
Abstract: An O'Reilly interview with Lou Rosenfeld and Steve Krug about their jointly held seminars and the common pitfalls of web usability and information architecture.

Integrating UX into the Product Backlog: The User Experience Integration Matrix
by Jon Innes (2/3/2012)
Subject: Design, Information Architecture - Practices, User Centered Design
Language: English
Abstract: Many agile teams cant develop good user experiences because UX just is not integrated well enough. With the UX Integration Matrix, Jon Innes helps solve this problem by integrating UX with every possible part of the agile process.

Introducing User-Centered Design to an E-Government Software Development Company
by Peter Boersma (3/2005)
Subject: User Centered Design
Language: English
Abstract: Describes the author's creation of a user experience methodology (StUX) based upon IBM's rational unified process (RUP).

SnowSense: A Case Study in User-centered Location-based Services
by Jan Eckert (7/2011)
Subject: Case Studies, Communication Technology, User Centered Design
Language: English
Abstract: SnowSense is one of the projects at the core of the research in Information Design at the IUAV University of Venice, especially dealing with the development of Location Based Services (LBS). This article reports on a case study conducted in cooperation with the WSL Institute for Snow and Avalanche Research SLF [1] in Davos, Switzerland. The project sets out to open up new ways for preventing avalanche-related accidents by applying a user-centered design approach and new technologies. The embracing research framework addresses the evolution of LBS and how their adoption changes the way people interact with the places they live, work or act in.

Towards a General Relation Browser: A GUI for Information Architects
by Ben Brunk, Gary Marchionini (2003)
Subject: Interface Design
Language: English
Abstract: The paper presents the case of ongoing efforts to develop and test generalizable user interfaces that provide interactive overviews for large-scale Web sites, portals, and other partitions of Web space.

UI Pattern Documentation Review
by Patrick Stapleton (6/29/2009)
Subject: Classification Systems, Interface Design, Patterns
Language: English
Abstract: Patrick Stapleton takes a look at some of the world’s most popular pattern libraries and presents the case for a standard approach to documentation and categorization
Note: Boxes and Arrows

Usability for Technical Writers
by Arun Martin (4/2010)
Subject: User Centered Design
Language: English
Abstract: A review By Arun Martin of a session on Usability for Technical Writers at Huawei Technologies India Pvt. Ltd, Bangalore, on March 20, 2010. It was conducted by the User Research and Usability SIG of the STC India Chapter.

Usability for Technical Writers
by Arun Martin (4/2010)
Subject: User Centered Design
Language: English
Abstract: A review By Arun Martin of a session on Usability for Technical Writers at Huawei Technologies India Pvt. Ltd, Bangalore, on March 20, 2010. It was conducted by the User Research and Usability SIG of the STC India Chapter.

Using Wikis to Document UI Specifications
by Peter Gremett (6/29/2009)
Subject: Interface Design, Knowledge Management
Language: English
Abstract: As Agile gains momentum as a development approach of choice, documenting design becomes a challenge. Peter Gremett shows how using a wiki to capture your design is a great way to be adaptive as you build and deliver product to customers.
Note: Boxes and Arrows


Blogs, Columns and Journals

Alertbox
by Jakob Nielsen (1995)
Subject: User Centered Design, Web Design
Language: English
Abstract: Jakob Nielsen's bi-weekly column that investigates a broad range of Web usability principles and ideas.
Available Translations:
Japanese at www.usability.gr.jp/alertbox/

Antenna
Subject: Experience Design, Interface Design, Visual Design
Language: English
Abstract: By Giant Ant Design. Discusses design from a variety of perspectives, including experience, graphic, information.

Communication Design Quarterly
Subject: Interface Design, Writing for the Web
Language: English
Abstract: SIGDOC provides a forum on documentation and user support for computer products and systems. The SIG studies and publishes processes, methods, and technologies for communicating information using printed and online text, hypermedia, and multimedia. Members include technical communication professionals, educators, researches, web designers, system designers, developers, usability specialists, and managers responsible for producing or supervising the creation of documentation, online help systems, websites and user interfaces. Benefits include discounts at the intimate SIGDOC conference, a high quality website with broad professional contacts, a respected quarterly publication, a membership directory, and free access to SIGDOC conference proceedings on the ACM Portal to Computing Literature. Membership also includes a subscription to the ACM Journal of Computer Documentation.

Journal of Usability Studies
Subject: Human Computer Interaction, User Centered Design, User Testing
Language: English
Abstract: The Journal of Usability Studies (JUS) is a peer-reviewed, international, online publication dedicated to promoting and enhancing the practice, research, and education of user experience design and evaluation. The journal aims to provide usability practitioners and researchers with a forum to share:

  • Empirical findings and case studies
  • Emerging methods and tools from within the user experience profession and from related disciplines, such as market research and technical communications
  • Reports of good practices in user experience
  • Approaches and case studies in usability education and training

Putting People First (2010)
Subject: End Users, Experience Design, User Centered Design
Language: English
Abstract: This non-commercial experience design gateway is developed as a public service to all those interested in the broader field of experience design and user-centred design. All posts have in common that they reveal some insight on how to create products and services that are driven by an understanding of people. Putting People First is maintained by Mark Vanderbeeken of the Italy-based experience design company Experientia with the support of his business partners and his readers. It is read by about 6000 people per day, most of whom access the contents via rss.

UX Booth
by Andrew Maier
Subject: Information Architecture - Education & Training, User Centered Design
Language: English
Abstract: The UX Booth is a group that writes about User Experience, and offers free Website Usability Reviews that all designers and developers can benefit from.

UX Matters
Subject: Experience Design, Expert Opinions, User Centered Design
Language: English
Abstract: Insights and inspiration for the user experience community from experts in user experience (UX) strategy or management, any aspect of UX design—including interaction design, industrial design, information architecture, information design, or visual design—any type of user research—from generative field research to usability—or user assistance

UXpod: User Experience Podcast (1/2010)
Subject: User Centered Design
Language: English
Abstract: The User Experience Podcast features a wide range of interviewees and commentary. Transcripts are available for some episodes, and more are being added.


Books

Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Critial Points
by Jason Fried, Matthew Linderman (2004)
Subject: Interface Design
Language: English
Abstract: Provides 40 guidelines for preventing errors and helping site visitors get back on track after a problem occurs. Includes real-world examples and screenshots, as well as a test to see how well your site holds up.

Developing User Assistance for Mobile Apps
by Joe Welinske
Subject: End Users, Mobile Phones, User Centered Design
Language: English
Abstract: Smartphones have sparked a huge, new software segment - the mobile app. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile app market continues to soar, this is becoming the next frontier for user assistance professionals. Developing User Assistance for Mobile Apps, a new book by Joe Welinske of WritersUA, provides unique and detailed instruction and guidance regarding design, writing, tools, and planning of your mobile UA.

Information Architecture: Blueprints for the Web
by Christina Wodtke (2002)
Subject: Information Architecture - General, Process & Techniques, User Centered Design
Language: English
Abstract: This book introduces the core concepts of information architecture: organizing web site content for findability, designing pleasant web site interactions, and creating an easy to use interface. This book aims to teach the information architecture skills necessary to avoid making costly mistakes. It is intended for everyone that works with information architecture including designers, programmers, and project managers.

Information Seeking in Electronic Environments
by Gary Marchionini (1997)
Subject: Information Retrieval, Information Seeking Behavior, Interface Design
Language: English
Abstract: Discusses both searching and browsing interfaces to aid users in their information seeking. Includes research on information-seeking efforts and strategies, describes browsing strategies and systems that support them, as well as trends and strategies for the future.

Paper Prototyping
by Carolyn Snyder (2003)
Subject: Interface Design, User Centered Design, User Testing
Language: English
Abstract: Classic work on designing and refining user interfaces with inexpensive paper tools.

Playful Design: Creating Game Experiences in Everyday Interfaces
by John Ferrara (5/2012)
Subject: Design, User Centered Design
Language: English
Abstract: Game design is a sibling discipline to software and Web design that grew up in different houses. They have much more in common than their perceived distinction typically suggests, and user experience practitioners can realize enormous benefit by exploiting the solutions that games have found to the real problems of design. This book will show you how.
Note: Ferrara, John, Playful Design. New York: Rosenfeld Media, 2012. Print, PDF and eBook.

The Design of Everyday Things
by Donald Norman (2000)
Subject: Cognitive Science, Design, User Centered Design
Language: English
Abstract: Anyone who designs anything to be used by humans -- from physical objects to computer programs to conceptual tools -- must read this book. It could forever change how you experience and interact with your physical surroundings, open your eyes to the perversity of bad design and the desirability of good design, and raise your expectations about how things should be designed.
Note: Originally published as "The Psychology of Everyday Things."
Available Translations:
Japanese at www.amazon.co.jp/exec/obidos/ASIN/478850362X/ia-22/

The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
by Jason Hong, James Landay, Douglas K. van Duyne (2002)
Subject: E-commerce, User Centered Design, Web Design
Language: English
Abstract: Based on an analysis of over 100 high-quality Web sites, the authors of this book have distilled the principles and best practices that make a well-designed Web site that will encourage repeat visitors. The book provides information on enhancing the usefulness and quality of your site as well as how to shorten your development cycles and decrease on-going maintenance costs. Topics covered include user needs analysis, browsing and navigation, homepage design, writing for search engines, building trust and credibility, creating a privacy policy, and designing effective page layouts.

The Elements of User Experience
by Jesse James Garrett (2002)
Subject: Information Architecture - General, User Centered Design, Visual Design
Language: English
Abstract: The Elements of User Experience cuts through the complexity of user-centered design for the Web with clear explanations and vivid illustrations that focus on ideas rather than tools or techniques. Jesse James Garrett gives readers the big picture of Web user experience development, from strategy and requirements to information architecture and visual design. This accessible introduction helps any Web development team, large or small, to create a successful user experience.

The Persona Lifecycle
by Tamara Adlin, John Pruitt (2006)
Subject: Personas, User Centered Design
Language: English
Abstract: The end product of several workshops for Usability Professionals Association and great presentations at the Nielsen/Norman Group conferences on User Experience.

The User Is Always Right
by Steve Mulder (2006)
Subject: Personas, User Centered Design
Language: English
Abstract: Steve has put into print his techniques for creating personas that have been refined for years at Molecular.

Usability Testing Essentials: Ready, Set...Test!
by Carol M. Barnum (2011)
Subject: Human Computer Interaction, User Centered Design, User Testing
Language: English
Abstract: Usability Testing Essentials presents a practical, step-by- step approach to learning the entire process of planning and conducting a usability test. It also explains how to analyze and apply the results and what to do when confronted with budgetary and time restrictions. This is the ideal book for anyone involved in usability or user- centered design-from students to seasoned professionals.
Note: Barnum, Carol M. (2011). Usability Testing Essentials: Ready, Set...Test! Burlington, MA: Morgan Kaufmann.

Usable Usability: Simple Steps for Making Stuff Better
by Eric Reiss (7/3/2012)
Subject: End Users, User Centered Design
Language: English
Abstract: (John Wiley & Sons). The A-to-Z guide to spotting and fixing usability problems Boasting a full-color interior packed with design and layout examples, this book teaches you how to understand user needs, divulges techniques for exceeding user expectations, and provides a host of hard won advice for improving the overall quality of user experience. World-renowned user-experience expert Eric Reiss shares his knowledge from decades of experience making products useable for everyone...all in an engaging, easy-to-apply manner.

User and Task Analysis for Interface Design
by JoAnn Hackos, Janice Redish (1998)
Subject: End Users, Process & Techniques, User Centered Design
Language: English
Abstract: Task analysis is an important aspect of user interface design, insuring that the end product is usable and practical. Written by task analysis experts, this book is the first book that provides full-length coverage of task analysis, and discusses the methodologies behind it.


Presentations and Podcasts

EuroIA 2011: Ethnotelling for user generated eXperiences
by Raffaele Boiano (9/23/2011)
Subject: Information Architecture - Practices, Research Methods, User Centered Design
Language: English
Abstract: Boiano presents the proper way to integrate an ethnographic, or cultural, approach to user interviews. Also presented at Italian IA Summit on May 5, 2011. (Slides in English and Italian).

EuroIA 2011: Navigating the Digital Spice Route - 10 experience principles to bridge European user experiences with the rest of the world
by Terry Hoi-yan Ma (9/23/2011)
Subject: Experience Design, Information Architecture - Practices, User Centered Design
Language: English
Abstract: Slideshare from Terry Hoi-yan Ma on approaches to localization of the user experience, with emphasis for designing for Middle Eastern and Asian audiences.

IA Summit 2012: Rhythm and Flow - A Conversation with Peter Stahl
by Chris Baum (4/11/2012)
Subject: Information Architecture - Practices, User Centered Design
Language: English
Abstract: On Radio Johnny, Chris Baum talks with Peter Stahl, Senior Interaction Designer for Cisco. Peter thinks we are at a crossroads in the design profession, with tools and deliverables that are optimized for static experience. Peter explores the distinction between rhythm and flow; how flow could work across channels; how flow can be a lens to reflect on the success of our projects and as designers; and finally, the ways our deliverables might morph to encourage flow for all involved on our projects.

Nathan Shedroff’s Presentations
by Nathan Shedroff
Subject: Branding, Interaction Design, User Centered Design
Language: English
Abstract: A collection of presentations by Nathan Shedroff on Interaction Design, Experience Design and Branding including a new presentation titled: "New Methods for Designing Effective Experiences."

STC India UX Conference 2011
by Arun Martin (8/27/2011)
Subject: Experience Design, User Centered Design
Language: English
Abstract: Wonder how UX is done in India? Arun Martin, IA Institute member from Bangalore, has shared slides from the STC India UX Conference, held on August 27, 2011. We are proud to have been a community partner for this event.

User-Centered Design: From Thought to Product
by Peter Merholz (1999)
Subject: Process & Techniques, User Centered Design
Language: English
Abstract: A session presentation from edgewise 99 available in both PowerPoint and HTML. Covers the what, why and how of user centered design.


Tools

fluidIA
by Jakub Linowski
Subject: Interface Design, Prototyping, Tools & Technology
Language: English
Abstract: Fluid Information Architecture? fluidIA is an emerging agile design tool for prototyping rich user interfaces. The big idea behind this experiment is whether we as interaction designers, IAs, UX professionals and developers can create our own and better prototyping tool. Provided with access to an open design and open source process

Patternry: UI Design Patterns and Library Builder (2011)
Subject: Interface Design, Patterns
Language: English
Abstract: Patternry is a Web design pattern library where you can find solutions to your design challenges. It is also a tool for organizations to document, share, and collaborate on design patterns. (The UI pattern library is free to copy, reuse and adapt, under Creative Commons license. There is a charge for the builder.)


Web Sites and Resources

IBM Ease of Use Web design guidelines
Subject: Guides & Collections, User Centered Design, Web Design
Language: English
Abstract: The IBM Ease of Use Group's guidelines for following a user-centered design process and creating easy-to-use Web interfaces. The information is valuable for a range of designers from novices to the more experienced and covers such topics as planning, design, production, and maintenance.
Available Translations:
Japanese at www-6.ibm.com/jp/design/eou/3webdesi/index.html

Intranet Roadmap
by James Robertson (5/2005)
Subject: Intranets & Extranets, Process & Techniques, User Centered Design
Language: English
Abstract: The Intranet Roadmap identifies the core activities that generate key designs and deliverables. A wall chart with five vertical timelines James calls "streams" of concurrent activities, the Roadmap provides an excellent starting template if you use project planning software. An accompanying booklet describes all the activities and their supporting techniques, with further online references to learn about each one.

STC Usability and User Experience Community (2010)
Subject: User Centered Design
Language: English
Abstract: This web site is a forum to share information and experiences on issues related to the usability and user-centered design. It is the home of the Usability and User Experience Community of the Society for Technical Communication.

UI Patterns and Techniques
by Jenifer Tidwell
Subject: Interface Design, Patterns, Process & Techniques
Language: English
Abstract: A collection of user interface elements, widgets, techniques, and patterns. Includes example screen shots of each technique, as well as descriptions of why you would use the technique, and when it is appropriate.

Usable Web
by Keith Instone
Subject: Guides & Collections, User Centered Design
Language: English
Abstract: Usable Web is a collection of links about information architecture, human factors, user interface issues, and usable design specific to the World Wide Web.
Note: This site is no longer updated.

useit.com
by Jakob Nielsen
Subject: Expert Opinions, Guides & Collections, User Centered Design
Language: English
Abstract: Jakob Nielson’s Web site contains all of his Alertbox columns on Web usability as well as usability news and links to resources.

UXnet Archive (2010)
Subject: User Centered Design
Language: English
Abstract: Disbanded in 2010, UXnet served as a community directory of local User Experience activities worldwide. The archives are being maintained to preserve the spirit and blog posts of the UXnet community. See also the UXnet category at Putting People First blog for an archive of all UXnet blog postings: http://www.experientia.com/blog/category/uxnet/


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